Effective Date: 28/03/2025

Lumen Psychotherapy ("it" "us", “we”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with applicable privacy laws and professional standards.

1. Information We Collect

We collect personal information from you during the course of providing psychotherapy services, which may include:

• Personal Identifiers: Name, address, phone number, email address, and date of birth.

• Health Information: Details regarding your medical history, mental health status, treatment goals, and progress in therapy.

• Session Notes: Information gathered during therapy sessions, including your thoughts, feelings, behavior, and progress.

• Billing Information: Payment details, insurance information (if applicable).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide psychotherapy services tailored to your needs.

• To communicate with you regarding scheduling, appointments, and billing.

• To document progress and treatment plans in accordance with ethical and legal standards.

• For administrative purposes, such as record-keeping and compliance with applicable laws.

3. Confidentiality & Privacy

Confidentiality is a fundamental aspect of psychotherapy. Your personal information and the content of therapy sessions will be kept confidential, with the following exceptions:

• Legal Exceptions: If required by law, we may disclose your information in cases of imminent harm to yourself or others, child abuse, or court orders.

• Consent: We will only share your information with others (e.g., healthcare providers or family members) with your written consent.

• Supervision & Consultation: In some cases, we may consult with a supervisor or colleague to ensure the best care for you, but your identity and personal information will be kept anonymous.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, or theft. This includes maintaining secure electronic and physical records, using encryption for digital communications, and implementing privacy safeguards.

5. Retention of Records

Your personal and therapy records will be kept for a minimum of 7 years as required by law and professional ethics. After this period, your records will be securely destroyed or anonymized.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request corrections to any inaccurate or incomplete information.

• Deletion: You may request that we delete your personal information, subject to legal and ethical requirements.

• Consent Withdrawal: You may withdraw your consent for the use of your information at any time, except where we are required to retain information for legal or ethical purposes.

7. Third-Party Providers

We do not share your personal information with third parties except in the following cases:

• With your written consent (e.g., when referring to another professional).

• When required by law (e.g., subpoena or legal investigation).

• For administrative purposes, such as using a third-party billing service.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our practices. Any changes will be communicated to you and will take effect upon posting.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via the contact form here or email at:

Lumen Psychotherapy
lumenpsychotherapy.au@gmail.com