Please read these Terms and Conditions carefully before using this website.

By accessing or using this website, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, which together govern your use of this website and your relationship with Lumen Psychotherapy.

For the purposes of these Terms and Conditions, the terms “we,” “us,” and “our” refer to Lumen Psychotherapy, and “you” and “your” refer to the user, visitor, or client accessing this website.

You must be at least 16 years of age to use this website, or have the consent of a parent or legal guardian.

Amendments to These Terms

We reserve the right to amend, update, or remove any part of these Terms and Conditions at any time. It is your responsibility to review these Terms regularly. Where reasonably practicable, we will endeavour to notify users of any significant changes. Your continued use of the website constitutes your acceptance of the current Terms and Conditions.

Limitation of Liability & Website Disclaimer

The content and materials on this website are provided for general information purposes only and do not constitute professional advice. While Lumen Psychotherapy endeavours to ensure information is accurate and current, we make no warranties or guarantees, express or implied, regarding the completeness, accuracy, reliability, or suitability of any information, materials, or services offered.

We do not warrant that:

• The website will be uninterrupted, error-free, or secure

• Any defects or technical issues will be corrected

• The website or server is free from viruses or harmful components

By using this website, you agree that Lumen Psychotherapy, its directors, officers, employees, or agents are not liable for any direct, indirect, incidental, consequential, or special loss or damage arising from your use of, or reliance on, this website, including but not limited to:

• Any errors, omissions, or inaccuracies in the content

• Use of any services, products, or information provided

• Access to third-party links, content, or advertisements

• Technical failures, interruptions, or system issues

Reliance on information from this website is at your own risk. It is your responsibility to verify the suitability of any information, services, or resources for your personal circumstances. Any costs arising from repairs, corrections, or other remedial action are your responsibility.

Nothing in this section excludes or limits your rights under the Australian Consumer Law (ACL) or other applicable legislation where such exclusions or limitations are prohibited. To the maximum extent permitted by law, liability for any claim is limited to the amount covered by our professional indemnity insurance, where applicable.

Goods and Services Disclaimer (Therapeutic Services)

Information provided on this website is not intended as a substitute for professional medical, psychiatric, or emergency care. If you are in crisis or require urgent support, please contact emergency services or a crisis support provider immediately.